Terms and Conditions

Terms and Conditions

Fritz Creative Inc.  |  fritzcreative.com  |  Effective Date: June 2026

1. Agreement to Terms

These Terms and Conditions (‘Terms’) constitute a legally binding agreement between you and Fritz Creative Inc. (‘Fritz Creative,’ ‘we,’ ‘us,’ or ‘our’). By accessing our websites (fritzcreative.com, go.fritzcreative.com), using our services, or purchasing any product or program from Fritz Creative, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our websites or services.

2. Services Offered

Fritz Creative provides the following services:

  • Creative Studio: Brand identity design, website design and development, graphic design, and marketing campaigns
  • Clarity Coaching: NLP-informed mindset coaching for founders and entrepreneurs
  • AI Solutions: Custom AI agents, chatbots, Voice AI agents, AI strategy consulting, and the AImpact Score assessment tool

Service details, pricing, and scope are outlined in individual service agreements, proposals, or purchase confirmations provided to each client.

3. Scope of Work and Revisions

All services provided by Fritz Creative are defined in the client’s signed proposal, project brief, or invoice. The agreed scope includes only what is specified in those documents.

Any additional services or revisions outside of scope, such as added deliverables, design edits beyond agreed rounds, automation builds, or strategy sessions, will require a new agreement or change order and may include additional fees.

All project timelines depend on the client’s responsiveness, feedback, and timely submission of required assets and approvals.

4. Use of Our Websites and Tools

Permitted Use

You may use our websites and tools for lawful purposes only. You agree not to:

  • Use our websites or tools in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of our systems
  • Transmit any harmful, offensive, or disruptive content
  • Use automated tools to scrape, copy, or extract data from our websites without permission
  • Impersonate Fritz Creative or any of its representatives

AI Tools

Our AI-powered tools, including the AImpact Score and Voice AI Agents, are provided for informational and business purposes only. Results generated by AI tools are not guaranteed outcomes and should not be relied upon as professional legal, financial, or medical advice.

5. Payment Terms

Payment terms for Fritz Creative services are outlined in individual service agreements or purchase confirmations. General terms include:

  • Deposits are non-refundable and required to secure your project start date
  • Remaining balances must be paid in full prior to final delivery of files, credentials, or access links
  • All fees are in US dollars unless otherwise stated
  • Payment plans, if offered, must be approved in writing. Missed payments may result in paused or terminated services
  • Final deliverables remain the property of Fritz Creative until all payments are received in full

Fritz Creative uses secure third-party payment processors. We do not store your payment card information.

6. No Refund Policy

All payments made to Fritz Creative are final and non-refundable. Due to the customized nature of our strategy, branding, design, coaching, and AI services, refunds cannot be issued once work has begun.

Coaching and consulting outcomes depend on the client’s participation and implementation. Discontinuing early or failing to engage does not entitle the client to a refund or credit.

7. Project Pause and Reinstatement Policy

To ensure operational efficiency and protect our team’s capacity, the following policy applies to all projects:

Project Inactivity

If a project becomes inactive for more than 30 consecutive days due to delayed communication, content submission, approvals, or other client-related reasons, the project will be considered paused. During a pause:

  • Project timelines are no longer guaranteed
  • Team scheduling will be reallocated to active client projects
  • Original delivery timelines may be adjusted upon return

Reinstatement Fee

If a project remains inactive for more than 60 days, a Project Reinstatement Fee will apply before work resumes. The reinstatement fee covers workflow re-entry, priority rescheduling, strategic review of previously completed work, and team realignment. The standard reinstatement fee is $500 to $1,000, determined based on project complexity and duration of inactivity. Work will not resume until the reinstatement fee is paid in full.

Projects Inactive Beyond 90 Days

Projects inactive for more than 90 days may require a revised scope, updated pricing, and a new agreement to ensure all systems, platforms, and deliverables reflect current standards.

8. Client Responsibility and Right to Terminate

Fritz Creative provides strategy, structure, and tools to help clients grow, but success requires active participation and follow-through. The client agrees to provide accurate information and timely feedback, complete assigned tasks and implementation steps, and communicate respectfully and professionally throughout the engagement.

Fritz Creative reserves the right to terminate or pause services if:

  • The client fails to meet payment obligations
  • The client becomes unresponsive for more than 14 consecutive days
  • The client engages in disrespectful, disruptive, or unprofessional behavior

No refunds will be issued if services are terminated due to the client’s actions or inactions.

9. Intellectual Property

All content on Fritz Creative websites and platforms, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of Fritz Creative Inc. or its content suppliers and is protected by United States and international copyright laws.

All creative materials, concepts, templates, AI workflows, or digital systems produced by Fritz Creative remain the intellectual property of Fritz Creative Inc. until final payment is received. Once paid in full, the client receives limited rights to use completed deliverables for their own business purposes.

The client may not reproduce, distribute, modify, create derivative works of, resell, or publicly display Fritz Creative content, frameworks, or systems for commercial or teaching use without our express written permission.

10. Non-Solicitation

The client agrees not to directly solicit, hire, or contract with any Fritz Creative team member, contractor, designer, or virtual assistant during the term of our engagement or for a period of twelve (12) months following the conclusion of services, without prior written consent from Fritz Creative.

11. Coaching Services Disclaimer

Clarity Coaching services provided by Fritz Creative are educational and motivational in nature. Kathy Bryant is a Certified NLP Practitioner, not a licensed therapist, psychologist, or medical professional.

Coaching is not a substitute for professional mental health treatment, medical advice, or legal counsel. If you are experiencing a mental health crisis, please seek help from a qualified mental health professional.

Results from coaching vary by individual and are not guaranteed. Testimonials and examples shared by Fritz Creative represent exceptional results and are not typical.

12. AI Services Disclaimer

AI solutions provided by Fritz Creative, including Voice AI Agents and chatbots, are tools designed to assist your business operations. Fritz Creative makes no guarantee that:

  • AI tools will be error-free or uninterrupted
  • AI tools will meet all your specific business requirements
  • Results or revenue outcomes projected in marketing materials will be achieved

AI tools should be monitored and managed by a human. Fritz Creative is not liable for decisions made based solely on AI-generated outputs.

13. SMS and Marketing Communications Consent

By providing your phone number and engaging with Fritz Creative, you consent to receive SMS and text message communications related to your project, appointment reminders, and service updates. Message and data rates may apply. Message frequency may vary.

To opt out of marketing text messages at any time, reply STOP. For assistance, reply HELP. Fritz Creative will never sell your phone number or personal information to third parties.

By opting into our email list or submitting a contact form, you consent to receive marketing emails from Fritz Creative. You may unsubscribe at any time using the unsubscribe link in any email.

14. Cancellations and Rescheduling

For coaching or consulting sessions, 24 to 48 hours notice is required for rescheduling. Missed sessions without notice are forfeited and will not be rescheduled.

For branding, design, or AI projects, cancellations must be made in writing. Work completed up to the date of cancellation will be invoiced in full, and deposits are non-refundable.

In emergencies, Fritz Creative will accommodate reasonable rescheduling requests on a case-by-case basis.

15. Confidentiality

Fritz Creative respects the confidentiality of client information shared during the course of our work together. We will not disclose your confidential business information to third parties without your consent, except as required by law or as necessary to provide our services.

Fritz Creative reserves the right to showcase completed, public-facing work including logos, websites, funnels, and testimonials for portfolio or marketing purposes unless the client requests confidentiality in writing.

Similarly, any proprietary tools, processes, or systems shared by Fritz Creative during the course of our engagement are confidential and may not be reproduced or shared without our written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Fritz Creative Inc., its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data, arising out of or in connection with your use of our services or websites.

Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the total amount paid by you to Fritz Creative in the six months preceding the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless Fritz Creative Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

18. No Guarantee of Results

While Fritz Creative provides expert guidance, tools, and strategies to help clients grow and succeed, results are not guaranteed. Success depends on the client’s participation, implementation, and follow-through. Fritz Creative is not responsible for business outcomes, financial gains, or losses resulting from the client’s decisions or actions following the implementation of recommendations, templates, or strategies.

19. Termination

Either party may terminate a service engagement as outlined in the applicable service agreement. Fritz Creative reserves the right to suspend or terminate access to our websites or tools at our discretion if you violate these Terms or engage in conduct that we determine to be harmful to our business or other users.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Santa Barbara County, California.

21. Dispute Resolution

Before pursuing formal legal action, both parties agree to attempt to resolve any dispute through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Santa Barbara, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.

22. Changes to These Terms

Fritz Creative reserves the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

23. Entire Agreement

These Terms, together with any applicable service agreement or purchase confirmation, constitute the entire agreement between you and Fritz Creative regarding your use of our services and supersede any prior agreements or understandings.

24. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Fritz Creative Inc.

Kathy Bryant, Founder and CEO
Email: kathy@fritzcreative.com
Website: fritzcreative.com
Santa Barbara, California